The Rating Widget is in-stay guest feedback software that asks for feedback at the moment it matters — during the stay. Route issues to the right team in real time, and turn quiet complaints into public 5-star reviews.
An in-stay guest feedback widget is a one-tap prompt that asks guests how their stay is going while they are still on-site — not after checkout. It captures ratings in real time and routes negative signals to the right team, so an issue like a cold room or slow service gets fixed before it becomes a public review. Happy guests are then guided toward Google and Booking.com reviews.
What it does
A light one-tap prompt during the stay — when there’s still time to fix things, not after the guest has gone.
Negative signals alert the right team immediately, so a cold room or slow service gets handled the same day.
Happy guests are nudged toward Google and Booking reviews; unhappy ones are resolved privately first.
How it works
Drop the widget into your guest portal, in-room QR, or post-checkin message. Ratings flow straight to your dashboard and to the team that can act on them.
One tap — takes 5 seconds
Works with your stack
Positive feedback is funneled to your public Google and Booking.com profiles, while guest and stay context flows through the TouchMenu Content API alongside the systems your property already runs.
Reviews
Google · Booking.com
Property management
Opera · Mews · Apaleo
Point of sale
Barsy · Symphony
Payments
Stripe · PayPal · myPOS
FAQ
Rating widgets lift online reviews by catching unhappy guests privately and nudging happy ones publicly. Negative feedback is routed to staff to resolve during the stay, while satisfied guests are guided toward Google and Booking.com reviews — raising both your average score and review volume.
The best time is during the stay, not after checkout. Asking in-stay means problems can still be fixed while the guest is on-site, which prevents negative public reviews and gives staff a chance to turn the experience around.
Guests rate their stay with a one-tap prompt on any surface you choose — your guest portal, an in-room QR code, or a post-check-in message. The same widget works everywhere, so you can meet guests wherever they already are.
Negative ratings trigger an instant alert to the right team so the issue is handled the same day — before the guest leaves. You also get per-room and per-area breakdowns to spot recurring problems across the property.
The Rating Widget is €29 per month per property, with a 14-day free trial and no card required. Bundle it with TouchBot and the AI F&B Menu to save €18 per month across all three.
Enable the Rating Widget and start catching issues while they’re still fixable.