TouchBot is an AI concierge chatbot for hotels that answers guest questions the moment they ask — bookings, check-in, amenities, local tips — in any language, around the clock. Your team wakes up to a clean inbox.
An AI hotel concierge chatbot is software that answers guest questions automatically — about bookings, check-in times, amenities, and local recommendations — in natural language, 24/7. TouchBot works on your website, guest portal, or in-room QR code, detects each guest’s language, and replies natively, so your front desk spends less time on repetitive messages and more time on in-person service.
What it does
Bookings, check-in times, amenities, local recommendations — answered in seconds, not hours.
Detects each guest’s language automatically and replies natively — no setup per language.
Handles overnight and peak-hour messages so your staff focus on guests in front of them.
Go live in one line
When you enable TouchBot we provision your agent and generate a signed embed snippet. Drop it into your site or guest portal and the concierge is live.
Bonjour, à quelle heure est le petit-déjeuner ?
Bonjour ! Le petit-déjeuner est servi de 7h à 10h30 dans la Salle Jardin. Souhaitez-vous que je réserve une table ?
<script
data-hash="eyJhZ2VudF9pZCI6Ii4uLiJ9…"
src="https://chat.touchmenu.ai/widget.js">
</script>Works with your stack
TouchBot draws on live hotel and guest context through the TouchMenu Content API, so its answers stay accurate against the property management, point-of-sale, and review systems you already use.
Property management
Opera · Mews · Apaleo
Point of sale
Barsy · Symphony
Payments
Stripe · PayPal · myPOS
Reviews
Google · Booking.com
FAQ
TouchBot detects the guest’s language automatically from their message and replies natively in it — no separate setup or separate bot per language. A German, Spanish, or Arabic guest each receives a fluent answer from the same concierge.
No. TouchBot handles routine, repetitive questions and overnight or peak-hour volume so your team can focus on in-person service. Complex or sensitive requests are still handed to staff — it removes inbox backlog rather than replacing people.
TouchBot answers questions about bookings, check-in and check-out, amenities, opening hours, directions, and local recommendations. It builds a knowledge base from your own website and live hotel context, so answers reflect your actual property.
Most hotels are live in minutes. When you enable TouchBot we provision your AI agent and generate a signed embed snippet; you paste one line of code into your site or guest portal and the concierge starts answering.
TouchBot is €39 per month per property and includes a monthly token allowance with unlimited conversations. Heavy usage beyond the allowance is billed at €0.01 per 1,000 tokens. A 14-day free trial is available with no card required.
Enable TouchBot from your dashboard and see results within the first week.