AI-Powered Hospitality

Your Guests Deserve
Instant Answers.
Every Time.

TouchBot is an AI virtual concierge that handles guest questions, recommends menu items, and drives upsells — 24/7, in any language. Your team stays free to deliver experiences that matter.

Book a Demo Start Free Trial
MR
SK
JL
200+
★★★★★ Trusted by 200+ hospitality businesses
+25% Upsells
TouchBot
Online — Always Ready
Hi! Welcome to Bella Vista. How can I help you today? 👋
What are today's specials?
Tonight's specials:
  • Truffle Risotto — 28€
  • Grilled Sea Bass — 32€
  • Tiramisu Special — 9€
Does the risotto contain nuts?
No nuts! Nut-free, contains dairy. Want me to add it to your order? 🍽️
Add to order
Full menu
Call waiter
Type a message…
−40%
Staff workload
+25%
Average upsell rate
−40%
Staff inquiry workload
24/7
Guest availability
10+
Languages supported
Why Businesses Choose TouchBot

Built for the Pace
of Hospitality

From quiet mornings to packed Friday nights — TouchBot is always on, always accurate, always on-brand.

24/7 Guest Support
TouchBot never sleeps. Guests get instant, accurate answers at 2 am just as easily as at noon — no hold music, no wait times.
Instant, Accurate Answers
From allergen details to opening hours — TouchBot knows your business inside-out and responds in seconds, every time.
Multilingual Communication
Welcome guests in their own language. TouchBot detects and responds in 10+ languages automatically — zero configuration needed.
Increased Upsells & Revenue
TouchBot proactively suggests upgrades and specials at the right moment — turning every interaction into a revenue opportunity.
Reduced Staff Pressure
Let your team focus on creating memorable experiences instead of answering the same questions 50 times a day.
Simple by Design

Up and Running in
Under 10 Minutes

No technical knowledge required. TouchBot integrates seamlessly with TouchMenu and is ready to serve guests the same day.

1

Guest Scans & Opens

A guest scans your QR code or opens your TouchMenu. TouchBot appears instantly — no app, no sign-up, no friction.

QR Code NFC Tap Direct Link
2

TouchBot Engages Instantly

TouchBot greets the guest in their language, surfaces quick-reply shortcuts, and invites them to ask anything.

Auto-greeting Language detection
3

Recommends, Answers & Assists

TouchBot answers questions, suggests dishes, flags allergens, promotes specials, and connects to staff — all in a natural conversation.

Upsell prompts Live menu data
Features

Everything You Need.
Nothing You Don't.

Purpose-built for hospitality — not a generic chatbot bolted onto a menu system.

AI-Powered Conversations
Natural, contextual dialogue that understands intent — not just keywords. Guests feel heard, not handled.
Live Menu Integration
Pulls directly from your TouchMenu data. Item names, prices, and availability stay perfectly in sync — always.
Smart Recommendations
Proactively suggests popular items, upsells add-ons, and highlights daily specials based on conversation context.
Order Assistance
Guides guests through the ordering process, clarifies options, flags allergens, and escalates to staff when needed.
Analytics & Insights
Track conversations, popular questions, upsell performance, and guest sentiment from your admin dashboard.
Fast Setup, No Tech Skills
Connect your TouchMenu account, configure in minutes, deploy. No developers needed. Our team handles onboarding.
Use Cases

Works Wherever
Guests Are

Tailored for the real challenges faced by restaurants, hotels, and every venue in between.

🍽️
Restaurants
Turn every table into a revenue opportunity
  • Answer menu questions & allergen queries instantly
  • Promote daily specials and chef's recommendations
  • Guide guests through the ordering process
  • Upsell desserts, drinks, and add-ons naturally
  • Reduce staff interruptions during peak hours
🏨
Hotels
A 5-star concierge, available 24/7
  • Answer check-in/check-out and room service questions
  • Provide local recommendations and hotel facilities info
  • Handle spa, dining, and activity booking inquiries
  • Communicate in the guest's language automatically
  • Escalate complex requests directly to front desk
☕
Cafés & Bars
Speed up service without sacrificing quality
  • Handle menu and drink inquiries during rush hours
  • Suggest pairings and seasonal specials
  • Answer Wi-Fi, hours, and events questions
  • Support takeaway and pre-order queries
  • Keep the vibe going while the team stays focused
Results That Speak

Real Impact, Real Numbers

Hospitality businesses using TouchBot see measurable improvements within the first month.

+25%
Average upsell rate increase
−40%
Reduction in staff inquiries
4.8★
Average guest satisfaction score
★★★★★
"

TouchBot completely changed how we handle the Friday dinner rush. Our staff focuses on delivering great service while the bot answers questions about the menu, allergens, and specials. We've seen a noticeable jump in dessert orders since going live.

MR
Marco Ricci
Owner, Trattoria Ricci — Milan
★★★★★
"

We operate a boutique hotel with guests from 30+ countries. TouchBot handles multilingual inquiries flawlessly. Our front desk team now spends less time answering repetitive questions and more time making guests feel truly welcome.

SK
Sofia Kowalski
General Manager, Hotel Atelier — Warsaw
Why TouchBot

Not Just Another Chatbot

Generic AI tools weren't built for the rhythm of a restaurant or the expectations of hotel guests. TouchBot was.

01
Built Exclusively for Hospitality
Every feature, prompt, and conversation flow was designed around the real needs of restaurants, hotels, and cafés — not adapted from a generic business tool.
  • Understands hospitality terminology
  • Handles allergen & dietary queries
  • Knows when to escalate to staff
02
Seamlessly Integrated with TouchMenu
TouchBot is a native part of the TouchMenu ecosystem. Your menu, agents, and settings stay in perfect sync — no manual exports, no third-party connectors.
  • Real-time menu data sync
  • Single admin dashboard
  • One setup, zero maintenance
03
Fast Setup, Zero Tech Skills Needed
Most businesses are live the same day. Configure your bot via a simple dashboard, embed a single snippet, and you're done. Our team supports you every step of the way.
  • Live in under 10 minutes
  • No developer required
  • Dedicated onboarding support

Start Serving Smarter
Today.

Join hundreds of hospitality businesses that have transformed their guest experience with TouchBot. Setup takes minutes, results come fast.

Start Free Trial Book a Demo

No credit card required  ·  Setup in minutes  ·  Cancel any time

FAQ

Common Questions

Most businesses are live within the same day. After connecting your TouchMenu account, you configure your bot settings through a simple dashboard and add a single code snippet to your menu page. Our onboarding team walks you through everything — no technical skills needed.
TouchBot currently supports 10+ languages including English, French, Italian, Spanish, German, Portuguese, Arabic, Russian, Polish, and Japanese. Language detection is automatic — TouchBot identifies the guest's language and responds accordingly, with no configuration required.
Yes — TouchBot is a native extension of TouchMenu. It connects directly to your menu data, so items, prices, and availability are always current. Everything is managed through the same admin dashboard you already use. No third-party integrations, no manual syncing.
TouchBot is available as part of the TouchMenu platform. Pricing is based on your plan and usage. We offer a free trial so you can experience the impact before committing. Contact our team for a personalised quote tailored to your business size and needs.
Absolutely. TouchBot does not store personally identifiable guest information beyond the session. All data is encrypted in transit and at rest. TouchMenu operates in full compliance with GDPR and applicable data protection regulations.